An outage is a short or long-term loss of water or electric power. It can affect a single property, a building or an entire community. Many of Alberta’s hazards, such as high winds, freezing rain and flooding, can damage power lines causing power outages.
Water outages can be caused by extreme temperature fluctuations and pipe corrosion causing water main breaks, among other reasons.
Outages can leave you without heat, water, lights, air conditioning, information services, and vital communication channels. Services such as grocery stores, pharmacies, gas stations, banks, and ATMs may be closed during an extended outage.
After a Power or Water Outage
Outages can create safety risks and cause property damage. Be aware of the risks and take caution when power and water returns.
- Unplug appliances and electronics before turning on the main power switch.
- Allow the power to stabilize and wait 15 minutes before reconnecting tools and appliances.
- Turn the essentials on first. Start with heat, followed by the refrigerator and freezer.
- Turn on the main water supply.
- Make sure the hot water heater is filled before turning it on.
- Connect with your utility provider for more information.
- Do not enter a flooded basement unless you are sure the power is disconnected.
- Keep yourself, kids and pets away from affected areas in your community.
- Never use water-damaged appliances, electrical outlets or fuse-breaker panels until they have been checked by a qualified electrician.
- Check all food for signs of spoilage and damage. When in doubt, throw it out.
- After 24 hours of no power, all refrigerated medication should be thrown out, unless the label says otherwise.