Communicating in an Emergency

Being able to communicate with family, friends and emergency responders during an emergency is critical.

It is important to keep in mind that everyday communication devices may not work properly during an emergency. Here are some tips to keep you connected:

  • Limit non-emergency phone calls.
  • If possible, use text messaging, email or social media, as these use less bandwidth than voice communications and may work even when phone service has been disrupted.
  • If you or people important to you use social media, some site allow you to mark yourself as “safe” when a disaster occurs in their area.
  • If you must use a phone, keep your conversation brief and convey only vital information.
  • If you are unable to complete a call, wait 10 seconds before redialling to help reduce network congestion.
  • Keep extra batteries or a charger for your mobile device in your emergency kit.
  • To save battery on your cell phone, turn it to power saver mode, reduce the screen’s brightness and close apps when not in use.
  • If you have a landline, keep at least one corded phone in your home.
  • Remember, in an emergency or to save a life, call 9-1-1 for help.

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